Terms and Conditions of Use

 

Payment

Shopping on this website is conducted through Paypal's simple and secure system. You do not need a Paypal account to use this system, simply a credit or debit card.

 

When the transaction is approved by Paypal, we will send you an email to confirm that the payment for your order was successfully processed.

 

Shipping 

Shipping is done by registered airmail. Shipping to Europe and Asia can take up to 10-14 days, but usually it take about a week, and shipping to US and Canada about 10-20 days. We don't ship on weekends and national holidays.

If you haven't recieved your parcel within a few weeks please contact us by e-mail. There are no tracking number when shipping with registered airmail, but in case the parcel is lost it can be located via a registration number. 

When you sign for the parcel it is considered delivered. It is therefore important that you check that the seal is not broken. If in doubt, open the parcel before signing. 

 

Return Policy

If an item is defect or should fail to meet your expectations, please return it unused in the original packaging within 14 days of delivery. Please email us at leemom.yang@hotmail.com or info@tibicycles.com before shipping the item, then we will email you the return shipping address. Make sure that you return the item by registered air mail, as we can't be responsible for lost packages.

 

If an item is defect it will be replaced on ours expense. Please note that we only cover the return shipping cost up to the amount that it cost to send it to you in the first place, so please don't ship with EMS or other express courier service, use normal registered airmail. On returned items that are not defect, we will refund the full amount less shipping and a 10% handling fee.

 

If you have any issues or problems with an order please email us, and we will do our best to sort it out to your satisfaction. 

 

Privacy Policy

We are committed to safeguarding the privacy of our website visitors. COMEPLAY will not share your information with any other companies and will not provide your information to any third parties.

What information do we collect:

We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website such as your IP address, geographical location, browser type, operating system, referral source, length of visit and number of page views.

(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods.

(c) information that you provide to us for the purpose of registering with us including your name and contact and delivery informations.

(d) information that you provide to us for the purpose of subscribing to our newsletters.

(e) any other information that you choose to send to us.

Cookies:

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at www.google.com

 

Our payment services providers may also send you cookies.

 

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. Blocking all cookies will, however, have a negative impact upon the usability of this website.

How we use your personal information:

We may use your personal information to:

(a) administer the website.

(b) enable your use of the services available on the website.

(c) send to you goods purchased via the website.

(d) send statements and invoices to you, and collect payments from you.

(e) send you general non-marketing commercial communications.

(f) to send you our newsletter by email, if you have specifically agreed to this. You can inform us at any time if you no longer wish to recive our newsletter.

(g) deal with complaints made by you relating to the website.

We will not at any time provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, PayPal. You can review the PayPal privacy policy at www.paypal.com. We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

Disclosures:

In addition to the disclosures reasonably necessary for the purposes identified above, we may disclose information about you:

 

(a) To the extent that we are required to do so by law.

(b) In connection with any legal proceedings or prospective legal proceedings.

(c) In order to establish, exercise or defend our legal rights.

Security of your personal information:

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure servers.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Policy amendments:

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Third party websites:

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Updating information:

Please let us know if the personal information which we hold about you needs to be corrected or updated.

Contact:

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to info@tibicycles.com  or leemom.yang@hotmail.com